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Government agencies’ use of AI for decision making

After the focus of development of artificial intelligence, the time has come for its implementation. More than 70% of government agencies will by 2026 use AI to enhance human administrative decision making, market research firm Gartner says in a forecast. 

“Escalating global turmoil, continual cyber threats and the adoption of AI are putting increasing pressure on governments to meet citizen demands faster and more creatively than ever before,” says Todd Kimbriel, VP Analyst at Gartner.

“Government CIOs must find new ways to meet citizen demands for modern, accessible and resilient services, by focusing on sustainable and scalable technology.”

The company says that machine learning, analytics and generative AI will mature over the next two years and combine into a suite of tools that will support improved government service delivery.

“These tools will need to be subject to careful governance, so it’s important government CIOs drive AI adoption and governance policies throughout the organisation”, Kimbriel says. ”

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The forecast shows four other top five government technology trends for 2024 that can guide public sector leaders to deliver better, faster and increasingly more cost-effective citizen services:

Adaptive Security
By 2028, multiagent AI in threat detection and incident response will rise from 5% to 70% of AI implementations to augment, not replace, staff. AI is creating new cybersecurity adaptations and requirements, which presents new opportunities for government CIOs.

Digital Identity Ecosystems
Digital identity in government is expanding into larger ecosystems that include user authentication, unique citizen or organization identifiers, and credential verification, such as smartphone-based identity wallets. At least 500 million smartphone users will regularly make verifiable claims using a digital identity wallet built on distributed ledger technology by 2026.

Digital Platform Agility
Government organisations are increasingly adopting platform-based solutions, such as industry cloud and low-code application platforms. This enables them to quickly deploy business capabilities and address service delivery risks posed by antiquated systems, and easily flex and scale to citizen service demands. Cloud-native capabilities in these platform solutions provide greater cost control and faster time to value.

Platform cloud-based solutions will open new opportunities for innovation and transformation of business processes in government organizations. Governments are recommended to implement a multicloud strategy to maximize these opportunities and mitigate the complexities of incremental modernisation across multiple systems.

Programmatic Data Management
Government leaders are demanding increased use of data for decision making and planning. More than 60% of government organizations will prioritize investment in business process automation by 2026, up from 35% in 2022.

“Data remains the basis of decision making in government, and the growing proliferation of AI re-emphasizes the need for government CIOs to enhance the quality and efficiency of data at scale by improving the rules and structures that govern it,” says Kimbriel.

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