Steep growth of AI chatbot-use among women
About half of adults in the US now report using AI chatbots, up substantially from 2024. This includes roughly one-in-four who use these tools daily. Chatbot use is on the rise for both men and women – but women saw a steeper increase since 2024, a new survey from Pew Research Center shows. “But Americans —including younger adults— are deeply skeptical of AI. More adults predict that AI will have a negative rather than positive impact on them and on society. And majorities think AI is advancing too quickly and will put their personal information at risk.”
Search for information and work-related tasks are the most common usages. are the most common uses for chatbots. 1 in 10 use these tools for emotional support. 13% say they use chatbots for getting news.
Men report using chatbots more regularly than women and are more likely to turn to them for a variety of things, including work, according to the report.
“Women, on the other hand, are more sceptical about AI, including how it will impact their own lives”, the Pew says.
Findings:
- Chatbot use is on the rise for both men and women – but women saw a steeper increase since 2024.
- The gender gap in overall chatbot use has closed. A similar share of men and women now report using AI chatbots. This is a shift from two years ago, when men were 11 percentage points more likely than women to say this.
- Men are more likely than women to say they use chatbots on a daily basis (27% vs. 20%).
- Men stand out for their use of some specific brands. Men are more likely than women to say they ever use Copilot (22% vs. 13%).
- Larger shares of men than women also report using Gemini, Grok and Claude.
- ChatGPT – the most widely used chatbot in the survey – is used by identical shares of men and women.
- On a broad level, men and women tend to use chatbots for similar reasons, with search and work tasks topping the list for both groups. But there are some modest differences.
- In several categories, men are somewhat more likely than women to say they use chatbots. These include searching for information, work tasks, fun or entertainment or getting news.
- Women are slightly more likely than men to say they use chatbots for emotional support or advice.
- There are no gender differences in reporting using chatbots for companionship.
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