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Majority more concerned than excited about use of AI in daily life

A majority think that artificial intelligence is more of a concern than something to be excited about. The focus on AI shows disagreements between boomers and doomers – those who want to implement it fast as it offers advantages versus those who want to be more careful stressing the risks. A new US survey shows 52 % are more concerned than excited about AI in daily life, compared with just 10% who say they are more excited than concerned; 36% feel a mix of excitement and concern.

90% in a Pew Research Center survey say they’ve heard at least a little about artificial intelligence but only one-in-three say they’ve heard a lot about it. Only 30% recognize all six examples of AI in everyday life. Adults with a college or postgraduate degree are more likely to be familiar with AI than those with less education. 

“There are also significant differences by gender and age, with men and younger adults being more familiar with AI than women and older adults”, Pew Research Center says.

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58% have heard about OpenAI’s generative AI tool ChatGPT while 42% have heard nothing at all about it. The tool was launched late last year with possibilities for internet users to test it.

Even though a majority are aware of the program, firsthand experience with it is relatively uncommon. Just 18% of all US adults say they’ve used ChatGPT, the Pew survey shows.

67% of teenagers 13 – 17 are familiar with ChatGPT and 19% of those teens say they have used it to help with their schoolwork.

“Most teens who’ve heard of ChatGPT say it’s acceptable to use ChatGPT to research new things (69%). But fewer say the same about using it for things like solving math problems (39%). And a majority (57%) say it is not acceptable to use it to write essays.”

62% believe AI will have a major impact on workers generally. However, far fewer think it will impact them personally in a major way (28%).

“A majority of US adults oppose using AI to make final hiring decisions or track workers’ movements on the job. In fact, 66% of Americans say they would not want to apply for a job with an employer who uses AI to help with hiring decisions. But there’s more openness to using AI in other ways, like monitoring workers’ driving while they make trips for work or tracking attendance.”

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Six-in-ten say they would feel uncomfortable with their health care provider relying on AI to help care for them.

“More broadly, the public is divided on the impact of AI in health and medicine. While 38% say it will lead to better outcomes for patients, 33% say it will lead to worse outcomes and 27% say it won’t make much difference. One widely expressed concern is that AI will make patients’ personal relationships with their providers worse.”

67% of those who are familiar with chatbots like ChatGPT say they are more concerned that the government will not go far enough in regulating their use than that it will go too far. A much smaller share (31%) takes the opposite view.

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